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Shipping & Returns

SHIPPING

We offer FREE shipping on orders over $150 before taxes.

On orders under $150, before taxes, we charge a flat rate of $19.95, this includes tracking and $100 insurance coverage. 

All orders are shipped through Canada Post. You will receive an email with your tracking number once your order ships. There may be unexpected delays out of our control with Canada Post due to COVID-19.

We currently ship within Canada ONLY.

 

RETURNS

A return can be made up to 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Additionally, Gift Cards can not be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where exchange or store credit only are granted:
* Book with obvious signs of use
* CD, DVD, BluRay, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1400 Clyde Avenue, Unit 8, Ottawa, ON, K2G 3J2, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


To return your product, you should mail your product to: 1400 Clyde Avenue, Unit 8, Ottawa, ON, K2G 3J2, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.